Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and / of refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the policy on the product page shall prevail over the general returns policy.
14 Days Return
You have 14 days to make a refund request after your order has been delivered.
Easy & Free Returns
You can return any product you have bought, and we will take care of the return shipping costs.
If the item you have recieved is damaged, defective or not as described on the website, you will receive a full refund along with any shipping fees applied.
If you wish to return a product, you must indicate the reason for return and the number of the Bank or Post account or prepaid card Number to which the value will be add.
Products are returned in the original packaging in accordance with our return policy, as well as all contents and warranty certificates. Any product returned without the contents or warranty certificate will be rejected..
We will check the product to return if any damage caused by misuse, the product will not be returned.
During the inspection process, if it is found that the product to be returned does not have the reason mentioned in the return request, the value will not be refunded and the product will be returned to you.
There are some products such as underwear and swimwear are non-returnable.
If your purchase is found to be counterfeit, you will receive a full refund along with any shipping fees paid.
How could i return the Product ?
-Initiate a Return
You can call our Customer Service at 16789 or register return request from here.
Schedule Pick Up
We will arrange a date for receipt the product to be returned with in 3 days of submitting the return request. We will try to receive it from you twice in two different days. If we are unable to receive the product with in the specified time, we will cancel the return request.
Return the item
Pack the item in its original state and packaging including accessories, stickes or any free gifts. Hand over the package to the courier representative.
We will check the product to be returned, the value of the product will be refunded through a voucher or a transfer to the account